These billing terms explain how invoicing, payment, and pricing work when you order from Aurelora.
1. Prices
All prices shown on aurelora.co.uk are in British Pounds (GBP) and are the total amount payable, unless stated otherwise at checkout. We reserve the right to change prices at any time, but changes won't affect orders already confirmed.
2. Payment
Payment is due in full at the time you place your order, using one of the payment methods listed on our Payment Methods page. Your order is only confirmed once payment has been successfully processed.
3. Order confirmation and receipts
After payment, you'll receive an order confirmation e-mail which serves as your proof of purchase. Please keep this for your records, as it may be needed for returns or warranty claims.
4. Taxes
Prices displayed at checkout include applicable taxes unless otherwise stated. No additional import charges or fees are payable on delivery — see our Payment Methods and Shipping Policy for details.
5. Refunds
Refunds, where applicable, are issued to your original payment method. See our Return & Refund Policy for the full process and timelines.
6. Billing queries
If you have a question about a charge or need a copy of your invoice, contact us at support@aurelora.co.uk with your order number.
Company Details
- Company name: Nebb Capital | Trade name: Aurelora
- Address: Bolwerksepoort 39, 2152EW Nieuw-Vennep, The Netherlands
- E-mail: support@aurelora.co.uk
- Telephone: +31 6 1204 1940
- Customer service hours: Monday to Friday, 09:00 to 17:00
- Chamber of Commerce (KvK) number: 98039849
- VAT number: NL868334959B01