Want to know where your order is? Here's how tracking works at Aurelora.
1. Order confirmation
As soon as you place your order, you'll receive an order confirmation e-mail. This confirms we've received your order and is not yet a shipping notification.
2. Processing
Your order is processed within 3 to 5 business days (Monday to Friday). During busy periods, this can take slightly longer.
3. Shipping confirmation and tracking
Once your order ships, you'll receive a shipping confirmation e-mail containing a tracking code where available. You can use this code to follow your parcel's progress with the carrier.
4. Delivery
Once shipped, delivery usually takes 5 to 8 business days. In total, expect 8 to 13 business days from order to doorstep. Orders are shipped directly by our supplier in China to your UK address, so please allow for this when tracking your parcel.
Haven't received a tracking e-mail?
Please check your spam/junk folder first. If it's been more than 5 business days since you ordered and you still haven't received a shipping confirmation, contact us at support@aurelora.co.uk with your order number and we'll look into it.
Tracking shows no movement, or says delivered but nothing arrived?
Contact us and we'll open an investigation with the carrier. If your parcel is confirmed lost, we'll arrange a replacement or a refund.
Company Details
- Company name: Nebb Capital | Trade name: Aurelora
- Address: Bolwerksepoort 39, 2152EW Nieuw-Vennep, The Netherlands
- E-mail: support@aurelora.co.uk
- Telephone: +31 6 1204 1940
- Customer service hours: Monday to Friday, 09:00 to 17:00
- Chamber of Commerce (KvK) number: 98039849
- VAT number: NL868334959B01