Shipping policy

Shipping Policy

WHO WE ARE

Aurelora ("we", "us", "our") operates aurelora.co.uk. We deliver to customers in the United Kingdom.

COMPANY DETAILS

Telephone: +31 6 1204 1940

E-mail: support@aurelora.co.uk

Address: Bolwerksepoort 39, 2152EW Nieuw-Vennep, The Netherlands

Customer service hours: Monday to Friday, 09:00 to 17:00

Company name: Nebb Capital | Trade name: Aurelora

Chamber of Commerce (KvK) number: 98039849

VAT number: NL868334959B01

WHERE YOUR ORDER SHIPS FROM
We are a Netherlands-registered company. Orders are produced and shipped directly by our supplier in China to your address in the United Kingdom. We say this openly so you know exactly what to expect: delivery takes longer than from a UK warehouse, and the timelines below are the honest ones.

SHIPPING AREA
We currently ship to addresses within the United Kingdom only.

SHIPPING COSTS
Standard shipping is free on all orders, unless expressly stated otherwise at checkout.

ORDER PROCESSING
Orders are processed within 3 to 5 business days (Monday to Friday). During busy periods processing may take slightly longer.

DELIVERY TIMES
Once shipped, delivery usually takes 5 to 8 business days. The estimated total delivery time from order to doorstep is 8 to 13 business days. These timelines are indicative, not a guarantee; customs or carrier handling can occasionally add time. If your delivery differs significantly from what you could reasonably expect, contact us and we will investigate.

COSTS AT DELIVERY
The price you pay at checkout is the full and final price. You will not be asked to pay import charges, taxes, or fees at delivery. In the unlikely event that a courier does charge you any import-related cost, contact us with proof of payment and we will reimburse it in full.

TRACKING
Once your order ships, you receive a shipping confirmation by e-mail with a tracking code where available. Always check that your delivery address is complete and correct; additional costs or delays caused by an incorrect address may be charged to the customer.

DAMAGED OR MISSING SHIPMENTS
If your order arrives damaged, contact us within 48 hours at support@aurelora.co.uk with your order number and clear photos of the package, the inner packaging, and the product. We will arrange a replacement or a (partial) refund.

If tracking shows delivered but nothing arrived, or the parcel is in transit much longer than expected, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost, we arrange a replacement or a refund.

RETURNS
For returns, the 30-day return period, the return address, and refund timing, see our Return & Refund Policy.

CONTACT
E-mail: support@aurelora.co.uk | Telephone: +31 6 1204 1940
Address: Bolwerksepoort 39, 2152EW Nieuw-Vennep, The Netherlands
Customer service hours: Monday to Friday, 09:00 to 17:00